It’s 2017 and on-call shifts don’t have to be a nightmare anymore. In this talk we’ll discuss how to structure the process in a way it won’t look like blood, guts and body parts flying around. Which tools and techniques can help us? From a knowledge base tips, via proper design of the escalation path and an overview of the tools, we’ll talk about everything that can release the pain. Also, should all the developers have access to the production?